RRD Partners

  • Account Manager- Facilities Maintenance

    Job Locations US-PA-Audubon
    Job ID
    2019-4291
    Job Type
    Regular Full-Time
    Category
    Customer Service/Support
  • Overview

    We offer a unique and exciting opportunity to be part of the Program Management Team, a department that is committed to excellence and dedicated to enhancing the client experience.  The right candidate will have excellent follow up skills, ability to work independently and with a team, strong computer skills, client relationship skills, and organizational skills including attention to detail and accuracy. As an Account Manager you will be assigned to one of our clients where you will be part of a dedicated Account Team. Within that team, you will have the opportunity to showcase your management skills, develop and utilize client relationship skills and have the opportunity to grow your career.

    Responsibilities

    Client Management 20%

    • Tasked with answering calls and responding to emails so that the lines of communication remain open with our clients
    • Maintaining a thorough understanding of the client’s service level agreements and key performance indicators
    • Account Managers must maintain communication with our clients in a timely, efficient, and professional manner
    • Responsible for writing and submitting proposals to clients for approval
    • Effectively resolve issues that clients may face and see them through to completion
    • Provide reports to the client as often as necessary and as requested.
    • This may be done via clients 3rd party work order management systems, our internal platform, Excel, and/or email.  Make sure all 3rd party work order systems are accurately updated and maintained

     

    Vendor Management 50%

    • Negotiate with vendors regarding out of scope services in order to submit proposals to our clients with fair pricing
    • Taking calls and responding to emails so that our service providers are able to speak with someone at any time in regards to work orders, payments, services, and their relationship with client company.
    • Effectively resolve issues that our service providers may have and continue to leave the lines of communication open so that we remain a trusted resource for our service providers
    • Provide service providers with a daily overview of their open work orders and help them to manage and grow their portfolio with client company

     

    Internal Management 30%

    • Responsible for escalating any concerns/issues that you are not able to resolve independently
    • Responsible for situational sourcing inclusive of emergency situations, preventative maintenance work orders, and out of scope projects
    • Verify completion of work orders and client satisfaction
    • Manage our internal platform by accepting and entering work orders
    • Must maintain an understanding of account margins
    • Following up on work orders to ensure that our clients service level agreements are being maintained
    • Provide updates to internal management of any work order status updates as requested
    • Ability to operate independently, and to perform multiple concurrent tasks and responsibilities while dealing with changing priorities and deadlines
    • Manages the work order flow and ensures that updates are made to reflect the work order status

    Qualifications

    • High School Diploma or GED College degree preferred
    • Minimum of 1-3 years customer service related experience
    • Proficient in Microsoft Office specifically Outlook, Excel & Word
    • Client relationship skills
    • Organizational skills, including attention to detail and accuracy
    • Attention to detail
    • Dedicated to the highest quality and customer satisfaction
    • Excellent written and oral skills
    • Good attendance and punctuality
    • Ability to operate independently and under pressure.  Able to perform multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness
    • High level of commitment to customer service and teamwork
    • Telephone skills and excellent verbal communication skills
    • Must be willing to work both independently and in a team atmosphere

    Please email jadams@talentequitygroup.com to submit your resume

    Please contact ammelgard@talentequitygroup.com

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