The primary role of this position is to lead and supervise the employees, processes and workflow associated with the Radiology Support Specialist Team. Delivers high quality, efficient service to clients.
Education: High school diploma or GED required. A bachelor’s degree in business or healthcare administration preferred.
Experience: A minimum of 5 years of customer service experience with at least 3 years of team leadership or supervisory experience in a high volume contact center environment. Experience within a healthcare setting preferred. Experience within the diagnostic imaging field a plus.
Knowledge, Skills & Abilities: Well developed business acumen, ability to multi task and handle numerous assignments simultaneously; a process thinker seeking productivity and exceptional service; customer centric; a professional, positive and enthusiastic attitude; good interpersonal and negotiations skills; strong leadership skills and ability to drive initiatives; excellent verbal, telephone and written communication skills; ability to work well in a team environment; advanced computer skills with Microsoft Outlook, Word and Excel; Solid supervisory skills including problem solving, conflict resolution, training, coaching and counseling skills; ability to analysis data and prepare written reports.
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