RRD Partners

  • Radiology Support Specialist Supervisor

    Job Locations US-PA-Pittsburgh
    Job ID
    2018-4186
    Job Type
    Regular Full-Time
    Category
    Customer Service/Support
  • Overview

    The primary role of this position is to lead and supervise the employees, processes and workflow associated with the Radiology Support Specialist Team. Delivers high quality, efficient service to clients.

    Responsibilities

    OPERATIONAL MANAGEMENT

    • Communicate and support the Mission and Vision of Foundation Radiology to internal and external teams. 
    • Deliver client satisfaction through leadership of the Radiology Support Specialist (RSS) team. 
    • Direct day to day supervision of RSSs in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, scheduling, and directing work; establishing team and individual goals; appraising performance; rewarding and disciplining employees; addressing conflicts and resolving issues.
    • Ensure appropriate department infrastructure and systems are in place to support existing workflow and planned growth. 
    • Actively monitor and improve workflow processes to reduce need for inbound client calls and drive first call resolution for necessary client calls. 
    • Coordinate planned and unplanned downtime contingencies. 
    • Analyze real time department resource utilization and marshal resources accordingly. 
    • Monitor adherence to call quality standards.      
    • Partner with clients and internal stakeholders to improve processes and resolve concerns.
    • Participate in on-call responsibilities.
    • Promotes positive employee relations and works effectively with HR to ensure a harassment free environment. 
    • In performance of all duties, acts in accordance with the company’s mission, vision and values
    • Adheres to the company’s code of conduct.


    PROJECT MANAGEMENT

    • Participate in cross-functional process improvement initiatives.
    • Develop and complete internal monthly reports. Analyze data to identify necessary actions
    • Keep abreast of developments and changes in the marketplace.

    Qualifications

    Education: High school diploma or GED required. A bachelor’s degree in business or   healthcare administration preferred. 

     

    Experience: A minimum of 5 years of customer service experience with at least 3 years of   team leadership or supervisory experience in a high volume contact center environment.   Experience within a healthcare setting preferred. Experience within the diagnostic imaging   field a plus.


    Knowledge, Skills & Abilities: Well developed business acumen, ability to multi task and   handle numerous assignments simultaneously; a process thinker seeking productivity and   exceptional service; customer centric; a professional, positive and enthusiastic attitude; good   interpersonal and negotiations skills; strong leadership skills and ability to drive initiatives;   excellent verbal, telephone and written communication skills; ability to work well in a team   environment; advanced computer skills with Microsoft Outlook, Word and Excel; Solid   supervisory skills including problem solving, conflict resolution, training, coaching and   counseling skills; ability to analysis data and prepare written reports.

     

    Please email kbushman@talentequitygroup.com to submit your resume.

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